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FREQUENTLY ASKED QUESTIONS
We specialise in extended-size footwear, offering women’s shoe sizes from EU 42 to 46 (US 10 to 13). Our goal is to make stylish, high-quality shoes available for women with a larger shoe size. Check out our size guide for further detail.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We recommend using our size guide to help you find the perfect fit. If you're between sizes, we suggest sizing up for extra comfort. If you need further assistance, refer to our size guide and feel free to reach out to us for support.
While we don’t offer custom-made shoes, we are committed to providing a range of sizes in our collections (EU 42–46) to ensure the best possible fit for women with larger feet.
Yes! We offer worldwide shipping so that women everywhere can enjoy our shoes. We offer free shipping to customers in New Zealand. Shipping to Australia is AU$20. Shipping to all other destinations is a flat-fee of NZ$60 (around US$35) and is added at checkout. Check our shipping policy for detailed information.
Yes, we offer a return and exchange policy. If you're not completely satisfied with your purchase, please review our return guidelines or contact us for assistance.
To keep your shoes in great condition, we recommend gently cleaning them with a soft cloth and storing them in a cool, dry place in the dust bags provided. For leather shoes, a leather conditioner can help maintain their softness and luster.